Case

Studies

Aged and disability care services provider
Governance, Compliance, Environmental
CLIENT
THEMES
Aged and disability care services provider
Governance
Compliance
Environmental

REQUIREMENTS

Enable compliance with aged and disability care standards and legal requirements by leading Services automation and performance analytics

WHAT WE DELIVERED
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Managed rollout, onboarding, and implementation of low code/no code enterprise automation platform. Provisioned the software as a service digitalising the provider business through end-to-end process transformation, intelligent document generation, smart web forms, and integration with line-of-business and information management solutions
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Utilised Microsoft Office applications for input, and taking advantage of sophisticated rules engines, audit trails and reporting. The Platform is also being used to produce data-driven organisational business compliant documents
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And by integrating the Platform with Power BI, a cloud-based Business Intelligence service, Speraco has enabled access to predictive insights which are helping the provider to understand weaknesses and threats to its compliance posture, and service quality. The Provider now turns these into actions by empowering its employees to quickly make data-driven decisions and drive responsiveness to the unique and often complex needs of the clients in care, across its service touch points
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Primary healthcare agency
Corporate Governance, Enterprise Risk Management, Data Governance
CLIENT
THEMES
Primary healthcare agency
Corporate Governance
Enterprise Risk Management
Data Governance

REQUIREMENTS

Enterprise Data Governance Unit (Build, Operate and Transfer Model)

WHAT WE DELIVERED
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Healthcare Data Risk Registry, integrated with existing Enterprise Risk Management System
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Developed and issued Privacy Impact Assessments for new products and services, acquisition, and divestures
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Stood-up Data Governance Council and supplied ongoing advisory services
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Designed a governance framework to enable indigenous data sovereignty and support the client agency to collect, process, and share health insights with First Nations community members in the ACT
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Served as client rep/founding member of the national data governance committee. Oversaw creation of national data standards, unified data models, consent-based national data sharing agreements, data linkage and trust models, national reporting and analytics mechanisms
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Community services provider
Corporate Governance, Enterprise Risk Management, Information Security
CLIENT
THEMES
Community services provider
Corporate Governance
Enterprise Risk Management
Information Security

REQUIREMENTS

Setup and run an Information Security Unit. Provide support to implement a roadmap of security programs to protect personal information. Ongoing support to govern data privacy and security controls. Ongoing governance and assurance to the Board-appointed committees on regulatory obligations and client’s risk profile

WHAT WE DELIVERED
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Speraco partnered with clients’ ICT, MSP and other vendors to build and maintain data and digital asset catalogues. Undertook annual privacy assessments and privacy impact assessments on new projects and services
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Collaborated with selected information security auditors to assess the clients’ environment, using the National Institute of Standards (NIST) Cybersecurity Framework for finding adequacy of security controls
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Designed and implemented privacy and security roadmaps, embedding an ISO-27001 based Information Security Management System, to improve client’s responsiveness to evolving security threats including ransomware
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Identified and implemented technical controls using Lockheed Martin’s Cyber Kill Chain approach
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Data classification and labelling system based on the Australian Government’s Protective Security Policy Framework1 (PSPF)
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Deployed a Data Breach Remediation and Response Management System to help the client conform to the Australian Notifiable Data Breaches Scheme
Community services provider
Corporate Governance, Enterprise Records Management, Health & Safety
CLIENT
THEMES
Community services provider
Corporate Governance
Enterprise Records Management
Health & Safety

REQUIREMENTS

Speraco to stand-up an independent corporate health and safety unit addressing systemic deficiencies found by an external Health & Safety auditor. Averting client risk in relation to the Australian royal commission investigating institutional responses to abuses of vulnerable people in care

WHAT WE DELIVERED
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Designed and stood-up the required unit by integrating requirements of AS/NZS ISO 45001:2018. Occupational health and safety management systems to ensure consistent coverage for over 700 workers, and several thousands of vulnerable people in care
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Unit implemented an enterprise health and safety program, addressing numerous systemic gaps found by an external audit introducing Covid safe protocols throughout the pandemic
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Integrated requirements of ISO 15489-1:2016 information and documentation – records management system, to build a consistent, accessible and visible track record. The client NGO reduced its annual corporate expenditure for keeping archived inventory of records by over 80% as result
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Approved children services provider
Corporate Governance, Service Quality Standards, Regulatory Compliance
CLIENT
THEMES
Approved children services provider
Corporate Governance
Service Quality Standards
Regulatory Compliance

REQUIREMENTS

Speraco to design, stand-up, and onboard the provider to a bespoke fully operational Audit Management and Compliance Unit. Conceived to drive regulatory ratings improvements across its portfolio of 126 childcare centres and services

WHAT WE DELIVERED
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Speraco developed and rolled out an ISO 9011:2018 based audit management ecosystem and enterprise infrastructure. The capabilities were configured to meet the Australian National Quality Framework, covering long day care, family day care, preschools, and out of school hours care services
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As a result of this ongoing partnership, the percentage of care services awarded ‘meeting expectation and above’ has lifted from a persistent 60% to over 90%year-on-year and strengthened regulatory confidence in the approved provider
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Local profit-for purpose services provider
Corporate Governance, Enterprise Risk Management, Social Impact
CLIENT
THEMES
Local profit-for purpose services provider
Corporate Governance
Enterprise Risk Management
Social Impact

REQUIREMENTS

Setup and run an Enterprise Risk Management Unit to safeguard and enable corporate purpose.  Establish executive-accountability mechanisms, structures and controls. Develop shared data and a reporting language to support decision-making, de-risk and grow the charities activities.

WHAT WE DELIVERED
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Speraco Bureau designed, engineered, and still runs an ISO 3100 based enterprise risk management system on behalf of the client
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System is a custom cloud-based risk reporting and escalation solution
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Integrated with Power BI-based predictive analytics and insight capability, the system is used for generating quarterly snapshots of enterprise risk profiles
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Controlling and monitoring risk exposures to potential penalties laid out across 120 legislative instruments (quarter of a million pages) and regulatory obligations. Platform presents risk trends and leading indicators of threats to the client
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Healthcare services improvement agency
Corporate Governance, Social Equity, Data Governance
CLIENT
THEMES
Healthcare services improvement agency
Corporate Governance
Social Equity
Data Governance

REQUIREMENTS

Speraco to lead the client’s transition and onboarding to the national health data analytics platform  for improving healthcare services coordination within the local general medical practice community

WHAT WE DELIVERED
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Led the mobilisation, review and board sign-off of a cross-jurisdictional joint venture agreement for the agency
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Helped the client agency stand-up the Microsoft Azure based National Data Analytics Cloud Platform and securely store local health care data assets
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Curated learning packages, to uplift agency data stewards and custodians’ capabilities to apply advanced techniques and data mining models using machine learning, cognitive computing, and artificial intelligence
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Enabling the client agency to develop predictive analytics and population health insights. Insights deployed by health practices to make informed clinical decisions, track treatment progress, and find relapses
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Platform currently securing data assets shared by general practitioners, against persistent threats to managing data privacy
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Professional services unit servicing hundreds of care workers and local childcare centers
Service Quality Assurance, Regulatory Compliance, Corporate Governance
CLIENT
THEMES
Professional services unit servicing hundreds of care workers and local childcare centers
Service Quality Assurance
Regulatory Compliance
Corporate Governance

REQUIREMENTS

Stand-up, obtain, and support external accreditation. Ensuring accelerated capability uplift for the unit to self-govern. Provision of reliable services to workers and childcare centres

WHAT WE DELIVERED
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Designed and embedded the specified quality assurance and management system across the in-scope functional areas, leading to creation, integration and embedding of over a hundred new process capabilities. Supporting data points for evidence-generation and performance management
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Capability uplift lead to the client receiving their first ever ISO 9001 accreditation and in record time
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Business association, acting on behalf of government directorate
Environmental, Governance
CLIENT
THEMES
Business association, acting on behalf of government directorate
Environmental
Governance

REQUIREMENTS

Supply insights on the economic and environmental impact of multimillion dollar infrastructure projects, involving Light Rail network to inform the directorate’s future infrastructure planning processes

WHAT WE DELIVERED
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Impact assessment covering four economic activity zones, based on proximity to the main area of construction work
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Reported findings detailed increased operation costs (including cleaning and maintenance costs), reduced hygiene or sterilization of food preparation, medical environments, and increased instances of respiratory issues for employees or customers
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Future construction projects by the local directorate to factor in findings of the research completed
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A government funded not-for-profit, helping community with relationship disputes and conflict resolution
Social (DEI), Corporate Governance, Data Governance
CLIENT
THEMES
A government funded not-for-profit, helping community with relationship disputes and conflict resolution
Social (DEI)
Corporate Governance
Data Governance

REQUIREMENTS

Seeking capabilities assessment and proposal to design, build and operate a federally funded national collaborative services ecosystem, conforming to the Australian family law system, capable of delivering information, legal advice, guidance, and supported referral to Australians nationally.

WHAT WE DELIVERED
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Recommendations and roadmap for interim take-over of the incumbent services platform
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A high-level proposal for construction of a new technical platform using Azure stack, integrating speech, language, and decision-making AI models delivering multimodal and multichannel experiences through telephony and Microsoft Teams. Scalable as a SaaS solution
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Detailed components for developing a consent-based data governance system, supported by data sharing and data protection frameworks. Conforming to reporting standards, overseen by the Australian Institute of Health and Welfare
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Details of a new service delivery model, integrating DEI diagnostic tools with behavioural and structural inclusions for self-discovery. Preventing unconscious bias, conforming to the Federal guidelines on multicultural access and equity
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